AmBank Fraud Corner
Keeping fraud to a minimum has always been a high priority at AmBank. We do our best to protect you and avoid any fraud concerning your personal and account information. In today’s world fraud has become more prevalent and with the advancements in electronic banking it has become more challenging to prevent fraud from occurring. Fraudsters personally target you with their Social Engineering Schemes, such as phishing emails and false informative phone calls, as they continue coming up with new ways to get your personal and account information.
AmBank ‘s goal is to keep you informed so that you may also be aware and protect yourself as much as possible. To assist with these matters AmBank has decided to add a new section to our website called AmBank Fraud Corner. You are invited to click here to learn about new fraud schemes and how to protect yourself and your loved ones. Remember, the best prevention is education!
Silver City Phone Message Scam
On June 14, 2010, one of our officers received a call from the Silver City Police Department warning of a scam that is going around Silver City that is having an affect on all banks and credit unions. Here is how the scam works:
A computer has all Silver City phone number in a data base. This computer is randomly calling customers and saying there is a problem with their account. The person being called is asked to push “9” for additional information. Once the customer pushes “9”, they are asked to enter there credit/debit card number and even their PIN (as a confirmation).
These illegitimate charges (debits) are now beginning to hit customer’s accounts in the area. This scam is coming from overseas from an unknown source. Please DO NOT give out any personal information.
If you have any concerns or questions, please don’t hesitate to contact us at 575-534-0550.
Debit Card Compromise
On January 12, 2009, AmBank received notification of a possible
compromise involving many debit card numbers. To avoid the
threat of fraud, AmBank closed out all debit cards thought to
have been affected by the compromise. Customers who were
affected by this compromise were contacted and issued new cards.
Today, January 22, 2009, AmBank was notified that it was
Heartland Payment Systems who experienced the breach. It has
been reported that fraud, related to this compromise, mainly has
occurred in Texas, California, Florida, Nevada, New York,
Pennsylvania, Oklahoma, Louisiana, Massachusetts, and
Connecticut.
AmBank is not aware of any fraudulent activity at this time in
connection with any of our customers. If you have any questions,
please feel free to contact us and we will be glad to assist
you. Thank you.
Telephone Phishing Scams
On December 22, 2008 AmBank was notified by PULSE Fraud
Management of two phishing scams.
“A central Texas newspaper reported that text messages were sent
last month
to cell phone customers requesting them to call a bank in the
Kerrville,
Texas area and reactivate their debit cards. Callers to the
number were
prompted to provide personal information, such as debit card
numbers or Pins.
This scam is currently under police investigation.
In an unrelated incident, a Florida city utility department
reported their
customers have received automated calls requesting payment and a
late fee for
a utility bill. Customers were requested to provide card
information over
the phone for payment. These calls were also a scam.”
AmBank would like to remind customers that we do not attempt to
retrieve
personal information over the phone. Phone calls requesting such
information
should be ignored and reported to AmBank or the proper officials
immediately. Thank you.
Email Phishing Scam
On September 18, 2008 one of AmBank’s customers became a target of an e-mail phishing scam. The e-mail appeared to be authentic and stated to the customer that he/she had been locked out of their account(s) due to a mismatch of customer information. It requested the customer to click on a link that will have him\her verify specific customer information.
AmBank would like to inform our customers that we do not attempt to verify customer information via e-mail. If you receive any e-mail requesting personal customer information, please do not respond to the e-mail. Such e-mails are more than likely phishing sham attempts.
To read more on phishing scams, you may click here and be redirected to the website www.OnGuardOnline.gov.
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